pk35 Privacy Policy

1Who We Are

pk35 is an online casino and sports betting platform ("the Platform," "we," "us," or "pk35") that provides gaming and wagering services to registered adult players. This Privacy Policy applies to all data processing activities carried out by pk35 in connection with the operation of the Platform and the provision of services to Pakistani players registered at pk35.org.

By registering an account on pk35 or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood how we handle your personal data as described herein.

2Personal Data We Collect

pk35 collects personal data at various points during your use of the Platform. The categories of data collected include:

• Registration data: Full legal name, Pakistani mobile number, date of birth, CNIC number, and password (stored in hashed form — never in plain text).
• Identity verification data: CNIC copy or photograph, as required to complete mandatory Know Your Customer (KYC) checks before processing withdrawals or where otherwise required by platform policy.
• Financial data: Payment method details used for deposits and withdrawals, including JazzCash wallet number, Easypaisa number, bank account details, or cryptocurrency wallet addresses. pk35 does not store full card numbers where card payments are processed — only tokenised references are retained.
• Transaction data: Records of all deposits, withdrawals, bets placed, casino game sessions, bonus activations, and related cashier activity within your pk35 account.
• Device and technical data: IP address, device type, operating system, browser type, session duration, and referring URL, collected automatically when you access pk35.
• Communication data: Records of support chat conversations, emails sent to pk35, and responses received, retained for quality assurance and dispute resolution purposes.
• Responsible gaming data: Deposit limits set, self-exclusion requests made, session time reminders configured, and any responsible gaming interventions applied to your account.

3How We Use Your Personal Data

pk35 uses the personal data collected for the following purposes:

• Account management: To create, verify, and maintain your pk35 account, including processing your pk35 login credentials and managing your session security.
• Payment processing: To process PKR deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other approved methods, and to process withdrawal requests back to your verified payment method.
• Identity and age verification: To confirm that you are at least 18 years of age and that you are who you claim to be, as required by responsible gaming and fraud prevention obligations.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, including monitoring transaction patterns for suspicious activity and retaining records as required.
• Responsible gaming: To monitor for signs of problem gambling behaviour, apply limits or cooling-off periods where required, and administer self-exclusion requests.
• Customer support: To respond to your queries, resolve disputes, and assist with account, payment, or technical issues via the pk35 support team.
• Platform security: To detect and prevent fraud, unauthorised access, duplicate account creation, and other prohibited conduct as defined in the pk35 Terms & Conditions.
• Service improvement: Anonymised and aggregated usage data may be used internally to improve platform performance, game selection, and user experience — this data cannot be traced back to individual players.

4Legal Basis for Processing

pk35 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment details, and account activity is necessary to fulfil the contractual relationship established when you register a pk35 account and agree to the Terms & Conditions.
• Legal obligation: Identity verification, AML transaction monitoring, and data retention obligations are carried out to comply with applicable regulatory and legal requirements.
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of pk35's legitimate interests in operating a secure and compliant gaming platform, where those interests are not overridden by your rights.
• Consent: Where pk35 relies on your consent as a legal basis — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or updating your account communication preferences.

5Data Sharing and Third Parties

pk35 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your data may be shared with third parties only in the following limited circumstances:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other approved payment processors receive the minimum data necessary to process your transactions (e.g., account number, transaction amount, reference).
• Identity verification providers: KYC service providers that assist pk35 in verifying CNIC data and confirming player identity. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than the verification service.
• Game content providers: Third-party game studios and live casino suppliers whose games appear on the pk35 platform receive anonymised session identifiers for game integrity and technical support purposes only — not your name, CNIC, or financial details.
• Legal and regulatory authorities: pk35 may disclose data to law enforcement, regulatory bodies, or courts where required by law, valid legal process, or to protect the rights and safety of pk35, its players, or third parties.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets involving pk35, player data may be transferred as part of that transaction, subject to equivalent data protection obligations being imposed on the receiving entity.

All third-party processors engaged by pk35 are bound by data processing agreements that prohibit unauthorised use or disclosure of your personal data.

6Data Retention

pk35 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following guidelines:

• Active account data is retained for the duration of your registered account on pk35.
• Transaction and betting records are retained for a minimum of five years following the date of the transaction, in compliance with financial record-keeping obligations.
• Identity verification documents are retained for the period required by applicable regulations following account closure.
• Support correspondence is retained for two years following closure of the support case, unless relevant to an ongoing dispute.
• Following account closure, pseudonymised data may be retained in aggregated form for statistical and fraud prevention purposes, where it can no longer be linked to you as an individual.

When data is no longer required for any legitimate purpose, pk35 will securely delete or anonymise it in accordance with industry-standard data disposal practices.

7Cookies and Tracking Technologies

pk35 uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, login state management, and security token validation. These cannot be disabled.
• Performance cookies: Used to collect anonymised data on page load times, error rates, and navigation paths to identify and resolve technical issues.
• Functional cookies: Used to remember your language preferences, display settings, and last-accessed game section to improve your experience on pk35.

pk35 does not use third-party advertising or behavioural tracking cookies. You may manage cookie settings through your browser, though disabling strictly necessary cookies will affect your ability to log in and use pk35.

8Your Data Rights

As a registered player on pk35, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data pk35 holds about you at any time.
• Right of rectification: You may request correction of inaccurate or incomplete personal data held in your pk35 account. Some fields can be updated directly from your account settings; others require a support request with identity confirmation.
• Right to erasure: You may request deletion of your personal data. pk35 will comply where there is no legal obligation to retain the data, and where the data is not required for the resolution of any ongoing dispute.
• Right to restrict processing: You may request that pk35 restrict the processing of your data in certain circumstances, such as where the accuracy of the data is contested.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where pk35 relies on your consent for any processing activity, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pk35 support via the platform's live chat or by email at [email protected] (plain text — not a link). pk35 will respond to verified data rights requests within 30 days.

9Data Security

pk35 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the pk35 platform.
• Hashed password storage — your pk35 login password is never stored in plain text.
• Access controls limiting data access to authorised pk35 personnel on a need-to-know basis.
• Regular security reviews and penetration testing of the platform infrastructure.
• Transaction monitoring systems that flag unusual deposit or withdrawal patterns for investigation.

Despite these measures, no internet transmission is completely secure. pk35 cannot guarantee absolute security of data transmitted to or from the Platform. You are responsible for keeping your pk35 login credentials confidential and for logging out after each session on shared devices.

10Minors

pk35 strictly prohibits the use of its platform by individuals under 18 years of age. The Platform does not knowingly collect personal data from minors. All accounts are subject to CNIC age verification before real-money activity is permitted. Where pk35 discovers that a minor has registered an account, that account will be immediately closed, all funds returned subject to verification, and data processed only to the extent necessary to comply with applicable legal obligations arising from the discovery.

If you believe a minor has registered on pk35, please contact support immediately at [email protected] (plain text only).

11Changes to This Privacy Policy

pk35 reserves the right to update this Privacy Policy at any time. Where changes are material, pk35 will provide reasonable advance notice via the Platform's registered communication channels, which may include email notification or an on-screen notification at next login. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of pk35 following notification of any update constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

12Contact and Data Queries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pk35, please contact the support team through the platform's live chat function, available 24/7, or by email at [email protected] (plain text — not a clickable link). When submitting a data rights request, please include your registered mobile number and a brief description of your request to allow pk35 to process it promptly.